Privacy Policy

1. Introduction

Welcome to uxmock ("we," "our," or "us"), operated by infai, inc. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered whiteboard mock interview service for UX designers ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Email address, username, and password (encrypted)
• Interview Content: Audio recordings during mock interviews, which are transcribed and stored as text data
• Feedback and Communications: Messages, support requests, and feedback you provide to us
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card information)

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, session duration, and performance metrics
• Technical Information: IP address, browser type, device information, operating system, and access times
• Interview Analytics: Timing, completion rates, and interaction patterns during mock interviews

2.3 AI-Generated Data

• Performance Analysis: AI-generated assessments of your interview performance based on transcribed audio data, including analysis of your responses, communication patterns, and areas for improvement
• Personalized Recommendations: Customized prompts and suggestions based on your interview history and performance

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our mock interview platform
• Generate realistic interview prompts and scenarios
• Deliver AI-powered feedback and performance analysis
• Track your progress and interview history
• Customize your experience based on your preferences and skill level

3.2 Communication

• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Share important changes to our Service or policies
• Send marketing communications (with your consent, where required)

3.3 Improvement and Development

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Train and improve our AI models (using aggregated and anonymized data)
• Conduct research and analytics to enhance user experience

3.4 Business Operations

• Process payments and manage subscriptions
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Stripe for secure payment processing
• Cloud Infrastructure: Microsoft Azure for hosting and data storage
• Application Hosting: Vercel for web application deployment
• AI Services: OpenAI for natural language processing, audio transcription, and feedback generation

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our Terms of Service
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Ongoing assessment of our security practices and infrastructure
• Incident Response: Procedures in place to address potential data breaches promptly

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for 180 days after account deletion
• Interview Data: Audio transcriptions and performance data are retained for the duration of your subscription plus 180 days after account deletion
• Payment Information: Retained as required for accounting and legal compliance purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for research and service improvement

You can request deletion of your account and associated data at any time through your account settings or by contacting us at support@uxmock.io.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Request your data in a portable format

7.2 Correction and Updates

• Correct or update your personal information through your account settings
• Request corrections to inaccurate information

7.3 Deletion

• Delete your account and associated personal information
• Request removal of specific information (subject to legal and operational requirements)

7.4 Restriction and Objection

• Restrict the processing of your personal information
• Object to certain types of processing, including direct marketing

7.5 Withdrawal of Consent

• Withdraw consent for processing activities that require consent
• Opt out of marketing communications

To exercise these rights, contact us at support@uxmock.io. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking

We do not use cookies, tracking pixels, or similar tracking technologies on our Service. We collect only the information necessary to provide our core functionality, as described in the "Information We Collect" section above.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

While our Service does not have specific age restrictions, we encourage parents and guardians to monitor their children's internet usage. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing an in-app notification

Your continued use of our Service after the effective date of changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: